1. Problem: I am getting eScan dump error in eScan version 10.
Solution:- If you happen to face eScan dump error problem, make sure that you try to reproduce it. If it is reproducible, please do the following settings:
1. Go to regedit
2. HKLM/Software/Microworld/eScan for windows/Mwmonitor ==> Change the value of Reg_Dword debug = 1
3. Then try to reproduce the problem.
4. If it gets reproduce hard boot the system.
5. Start the system in SAFE MODE.
6. DO NOT start the system in normal mode, otherwise the logs will get deleted.
7. After booting in safe mode, go to c:\program files\escan\log folder.
8. Copy monvir.log file to some other location other than c:\program files\escan\log folder.
9. Send that file to us at qa@mwti.net along with the steps you followed to reproduce the problem.
2. Problem: If AV for SMB ( awn2k3smk.exe ) trying to install on windows 2003 server or windows 2003 SBS server, It never ask whether to make that system client or server....
Solution:
1.Uninstall eScan from that system.
2.Download esremove.exe (click here to download)
3.Run this file on that system by double clicking it.
4.Once this exe is finished it will give message saying that "eScan" removed successfully".
5.Then install the awn2k3smk.exe again.
This should resolve the problem. If not please report this to qa@mwti.net with full details and logs.
3. Problem: While Saving the Excel (.xls) file to a File Server in the network it takes 10-15 seconds,which was slow, after installing eScan.
Solution:
Download the Hotfix (espatch1.exe) (Click here to http://download1.mwti.net/wiki/index.php/Hotfixes)
Execute the espatch1.exe with /OplockAdd parameter
for eg. espatch1.exe /OplockAdd
4. How do I disable the eScan Password prompt window when eScan Web Protection is ON (eScan ver.10)?
Solution:
To disable the Password prompt window, displayed while internet browsing, when the web protection is on, please follow the below steps:
Go to start > run and type regedit and press enter
Then go to following registry entry HKEY_LOCAL_MACHINE\SOFTWARE\MicroWorld\ContentFiltering
make the below entry
showdialog (Reg_Dword)
value = 0
This will not display the password prompt window but will show the Access Denied Page.
5. I have enabled Web Protection and added few websites in the Allowed list. But when accessing other websites, it is directly getting blocked without requesting for a password.Why?
Solution:
This happens only when you have not set the admin password for eScan. For setting the Admin password
1.Open the eScan Protection Center
2.Click on the Password option and set the new password for the eScan Protection Center.
6. Problem: How do I block a web-site but allow the sub-link of the blocked web site (eScan Ver.9 & 10). For eg. http://www.bbc.co.uk to be blocked & allow site http://www.bbc.co.uk/weather ?
Solution:
Step 1
Part ii: In eScan version 9
1.Open the eScan Content Administrator
2.Go to Webpage scanning
3.Add the site to be blocked in the Websites_Allowed filter Category
for eg. add the site bbc.co.uk
Part ii: In eScan version 10
1.Open the eScan Protection Center
2.Go to Web Protection Setting
3.Add the site to be blocked in the Websites_Allowed filter Category
for eg. add the site bbc.co.uk
Step 2
1.Open the Registry (To open the registry click on Start and Run and type regedit and click on OK)
2.Go to HKLM\Software\MicroWorld\ContentFiltering
On right hand side create the below entry
PagesAllowedComm (Reg_SZ)
Value - (add the sub-links)
for eg. bbc.co.uk/weather
With this setting the website http://www.bbc.co.uk will be blocked and website http://www.bbc.co.uk/weather will be allowed to be accessed.
